General inquiries
If you are not certain where to direct your inquiry, please call or email and we will assist you. Monday - Friday, 8:30 a.m. - 4:30 p.m. Healthcare consent services are provided on the weekends and holidays from 8 a.m. to 12 p.m.
700-808 W Hastings Street
Vancouver, BC V6C 3L3
Toll free calling is available through Service BC. After dialing the appropriate number for your area (see below) request to be transferred to the Public Guardian and Trustee.
If calling from Vancouver – please use: 604-660-2421
If calling from Victoria – please use: 250-387-6121
All other areas of B.C. – please use: 1-800-663-7867
Media inquiries
All media inquiries are handled by our communications team in Vancouver.
Email: mail@trustee.bc.ca
Complaints
The PGT addresses all client complaints raised by clients, their families, client appointed advocates or other individuals involved with clients. We work to continuously improve our services and support our staff to resolve concerns. See Making a Complaint process for instructions on how to file a complaint.